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Delivery terms

Content index
Article 1 - Definitions Article 2 - Identity of the merchant
Article 3 - Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Compliance and warranty
Article 11 - Delivery and execution Article 12 - Transactions over a longer period
Article 13 - Payment Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or different provisions

Article 1 - Definitions

. In these terms and conditions, the following terms shall have the following meanings:
  1. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
  2. .
  3. Remote contract: a contract whereby, in the context of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;
  4. More than one year
  5. Technique for distance communication: means that can be used for the conclusion of an agreement, without the consumer and the entrepreneur being together in the same room at the same time;
  6. .
  7. Dispite period: the period within which the consumer can make use of his right of withdrawal;
  8. Right of withdrawal: the option for the consumer to waive the distance contract within the cooling-off period;
  9. Day: calendar day;
  10. Duration transaction: a distance contract relating to a series of products and/or services, of which the delivery and/or purchase obligation is spread over time;
  11. Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally, in a way that allows future consultation and unaltered reproduction of the stored information.

Article 2 - Identity of the Entrepreneur

. VU Bookshop BV
De Boelelaan 1105 1081 HV Amsterdam
. Telefoonnummer: 020-5984000
Customer service is available on weekdays from 9.00 to 18.00.
Email address:
Chamber of Commerce number: 33119749
VAT identification number: NL 0062.70.475.B01

Article 3 - Applicability

    Before the remote agreement is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general conditions are available for perusal at the entrepreneur's premises and that, at the consumer's request, they will be sent free of charge as soon as possible.

    Article 4 - The offer

    1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer
    2. .
      • the price including taxes
      • the possible costs of delivery;
      • the manner of payment, delivery or performance of the contract;if the contract is archived after its conclusion, in what way it can be consulted by the consumer;.
      • the way in which the consumer can become aware of any actions he does not want to undertake before the contract is concluded, as well as the way in which he can rectify these before the contract is concluded;
      • the languages in which the contract may be concluded, in addition to Dutch;.

      Article 5 - The agreement

      1. Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and fulfills the conditions laid down.
      2. If the contract is concluded electronically, the consumer will be entitled to terminate the contract.
      3. If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transmission of data and he will ensure a secure web environment. If the consumer is able to pay electronically, the entrepreneur will observe appropriate security measures.
      4. the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided these data to the consumer prior to the execution of the contract;. the requirements for terminating the contract if the contract has a duration of more than one year or for an indefinite period of time;
      5. the requirements for terminating the contract
    3. If the entrepreneur has committed to delivering a series of products or services, the provision in the previous paragraph applies only to the first delivery.
    4. Article 6a - Right of withdrawal on delivery of products

      1. When purchasing products, the consumer has the option of dissolving the contract without giving reasons during fourteen days. This period commences on the day following receipt of the product by or on behalf of the consumer.
      2. During this period the consumer will treat the product and packaging with care. He will only unpack or use the product to the extent necessary to judge whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, according to the entrepreneur provided reasonable and clear instructions.
      3. Article 6b - Right of withdrawal in case of delivery of services

    5. When services are delivered, the consumer has the option of dissolving the contract, without giving reasons, during fourteen days, starting on the day of entering into the contract.
    6. Article 7 - Costs in case of withdrawal

      1. If the consumer makes use of his right of withdrawal, he will only be charged for the costs of return shipment.
      2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 5 working days after the return or withdrawal.
      3. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 5 working days after the return or withdrawal.

      Article 8 - Exclusion of the right of withdrawal

      1. which have been created by the entrepreneur in accordance with the specifications of the consumer;
      2. that are clearly personal in nature;
      3. which, by their nature, cannot be returned;
      4. which may deteriorate or expire rapidly;
      5. of which the price is linked to fluctuations in the financial market over which the entrepreneur has no influence
      6. for single newspapers and magazines;
      7. for audio and video
      8. for audio and video recordings and computer software of which the consumer has broken the seal;
      9. .
    7. Exclusion of the right of withdrawal is possible only for services:
      1. relating to lodging, transportation, restaurant business or leisure activities to be performed on a certain date or during a certain period;
      2. whose delivery has begun with the consumer's express consent before the cooling-off period has expired;
      3. relating to betting and lotteries;

    Article 9 - The price

    1. During the period of validity mentioned in the offer, the prices of the products and/or services on offer will not be increased, except for price changes due to changes in VAT rates.
    2. price increase
      1. they are the result of statutory regulations or provisions; or
      2. .

        Article 10 - Conformity and warranty

          Any arrangement offered as a guarantee by the trader, manufacturer or importer shall not affect the rights and claims the consumer may exercise against the trader in respect of a breach of the trader's obligations pursuant to the law and/or the distance contract.
        1. Article 11 - Delivery and implementation

            If delivery of an ordered product proves impossible, the entrepreneur will endeavor to make available a replacement item. At the latest upon delivery, it will be clearly and comprehensibly reported that a replacement article is being delivered. For replacement items, the right of withdrawal cannot be excluded. The cost of return shipment will be borne by the entrepreneur.

            Article 12 - Duration transactions


            Article 13 - Payment

              When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 50%. When an advance payment has been agreed, the consumer may not assert any rights regarding the execution of the order or service(s) concerned before the agreed advance payment has been made. The consumer has the duty to inaccuracies in data supplied or specified payment to report immediately to the operator.
            1. The consumer has the duty to inaccuracies in data supplied or specified payment to report to the operator.
            2. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer for any reasonable costs made known in advance.
            3. Article 14 - Complaints procedure

            Complaints about the implementation of the agreement must be submitted to the entrepreneur within reasonable time, fully and clearly described, after the consumer has found the defects.
          1. Any complaints about the implementation of the agreement must be submitted to the entrepreneur within reasonable time, fully and clearly described
          2. A complaint about the entrepreneur shall be treated as a complaint about the entrepreneur.
          3. A complaint about a product, service or the entrepreneur's service can also be submitted via a complaint form. The complaint will then be sent both to the trader in question and to the Dutch Thuiswinkel Organization.
          4. If the complaint cannot be solved in mutual consultation, a dispute arises that is open to the dispute settlement procedure.

          Article 15 - Disputes

          On agreements between the entrepreneur and the consumer to which these general conditions relate, only Dutch law applies.

          Article 16 - Additional or different provisions

          . Additional provisions or provisions that deviate from these general terms and conditions may not be to the consumer's detriment and should be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable data carrier.
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