contact frequently asked questions
log in

Privacy statement

The VU Bookstore uses the data provided to it exclusively for the execution of the concluded agreement to inform you as a buyer about the processing of orders and to deliver your order.

Through the website and/or webshop of VU Boekhandel B.V. personal data are processed. Personal data are data that can be traced to a data subject, you as a consumer in this case. VU Boekhandel B.V. (located at De Boelelaan 1105, Amsterdam, the Netherlands, registered in the Commercial Register of the Chamber of Commerce under number 33119749) considers it of great importance that we handle personal data with care. Personal data are therefore carefully processed and secured by us. In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this through this privacy statement;
- we limit our collection of personal data to only those personal data that are necessary for legitimate purposes;
- we first seek your explicit consent to process your personal data in cases where your consent is required;
- we take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
- we respect your right to provide access to, correct or delete your personal data at your request;

VU Bookstore B.V. is the data controller. In this privacy statement, we explain which personal data we process, what we do with your data and your rights as a data subject. VU Boekhandel B.V. will only use your personal data in accordance with the purposes described in this statement, and will do its utmost to protect the personal data processed.

Processing of personal data

. When using our online shop, we obtain certain data from you. This may include personal data. We only process the personal data that is provided directly by you, in the context of the service you have requested, or which, when provided, it is clear that it is provided to us for processing. We process the following (personal) data:
- Name and address details
- Telephone number
- Billing address
- Email address
- Payment details
- Gender

Purposes and bases of processing

The purposes of this data processing are various:
- Register
Certain parts of our web shop require you to register first. After registration, we save the personal data you provide via your chosen user name. We save these data so that you do not have to fill them in every time and so that we can reach you within the framework of the execution of the agreement. We will not provide the data linked to your user name to third parties, unless this is necessary within the framework of the execution of the agreement you conclude with us or if this is required by law. In case of suspected fraud or abuse of our web shop, we may hand over personal data to the competent authorities.
- Processing orders
When you place an order with us, we use your personal data to process it. If necessary for proper handling, we may also provide your personal data to third parties.
- Contact form
Through our webshop, we offer the possibility to ask questions by means of a contact form, in which you are asked to fill in various data to handle your question. You choose which data you provide in the process. The data you send us are kept as long as is necessary, according to the nature of the form or the content of your e-mail, for a full response and processing.

The legal bases for these processing operations are the performance of the contract, consent given by you (e.g. to receive your order and send invoice) or our legitimate interest, which we will always balance against your rights and freedoms as a data subject. If you have given consent to a particular processing, you have the right to withdraw that consent. Withdrawal of your consent does not render previous processing based on your consent unlawful, but it ensures that the processing must be terminated and your data (after expiry of any legal retention period) destroyed.

- Disclosure to third parties and processors
We will provide personal data to a third party if this is necessary for the above purposes, namely the supplier or local entrepreneur who supplies the product, the delivery service provider who takes care of payment and the host/operator of our website. Your data will not be provided to any third party other than our processors without your prior consent. Where necessary, processing agreements are concluded with third parties who carry out certain processing on our behalf.
- Security
We take security measures to limit misuse of and unauthorised access to personal data. Please refer to our separately published security policy for more information.
- Retention periods
The personal data described above will be kept for as long as necessary in the context of the purpose for which it was collected, e.g. as long as necessary to fulfil your orders (including warranty). In connection with the fact that many customers of VU Bookstore B.V. attend training courses and those courses, we have chosen to delete customer data after 5 years in combination with inactivity of your account in the last 2 years, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for financial data).
- Third-party websites
This privacy statement does not apply to third-party websites that are connected to our online shop through links. VU Boekhandel B.V. makes very sporadic use of these on its website and in its web shop. We cannot guarantee that these third parties will handle your personal data reliably or securely. We advise you to read the privacy statements of these websites before using them.
- Your rights
You have the right to access the data we process about you. You also have the right to request correction, blocking and/or deletion, as well as the right to object to processing and the right to data portability. Furthermore, if you see fit, you can lodge a complaint with the Personal Data Authority.

For questions about our privacy policy or requests to exercise the above rights, you can contact us at any time using the details included at the bottom of this statement. To prevent abuse, we may ask you to provide adequate identification when doing so. When it comes to accessing personal data linked to a cookie, you should send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change or delete the data. We will respond to incoming requests within four (4) weeks of receipt at the latest.

A deletion request can be made via email: send email
You will receive a response from us by return.

delivery conditions privacy policy copyright disclaimer frequently asked questions contact
VUBOEKHANDEL.NL VU Bookstore book seller since 1967