Inhoudsopgave:
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âAn excellent workbook-like guideâ to the nuts and bolts of professional conflict and the strategies you need to make conflict work for you (Booklist, starred review).  Every workplace is a minefield of conflict, and all office tension is shaped by power. Making Conflict Work teaches you to identify the nature of a conflict, determine your power position relative to anyone opposing you, and use the best strategy for achieving your goals. These strategies are equally effective for executives, managers and their direct reports, consultants, and attorneysâanyone who has ever had a disagreement with someone in their organization. Packed with helpful self-assessment exercises and action plans, this book gives you the tools you need to achieve greater satisfaction and success.  âA genuine winner.â âRobert B. Cialdini, author of Influence  âThis book is a necessity . . . Read it.â âLeymah Gbowee, 2011 Nobel Peace Prize laureate and Liberian peace activist  âInnovative and practical.â âLawrence Susskind, Program on Negotiation cofounder  âNavigating conflict effectively is an essential component of leadership. Making Conflict Work illustrates when to compromise and when to continue driving forward.â âHon. David N. Dinkins, 106th mayor of the City of New York  âAn excellent workbook-like guide.â âBooklist, starred review |
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