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\u003cp\u003eClinical communication underpins safe patient care. The effective health professional sees illness through the patient\u0026rsquo;s eyes and understands what matters most to him or her. Effectiveness means gathering hard clinical data about the physical changes affecting the patient, understanding why the patient is concerned, conveying this to other health care professionals and involving the patient at every stage of management decisions.\u003c/p\u003e \u003cp\u003eThe evidence for good clinical communication is well established, although there are challenges. While \u003ci\u003elistening\u003c/i\u003e is the basis of sound diagnosis and clinical reasoning, its absence affects patient outcomes particularly when patients are not permitted to make their concerns known or when there are gaps in information flow or communication between the professionals caring for them.\u003c/p\u003e \u003cp\u003eThe \u003ci\u003eABC of Clinical Communication\u003c/i\u003e considers the evidence pertinent to individual encounters between patients and their health professionals, how to achieve efficient flow of information, the function of clinical teams and developing a teaching programme. Topics covered include:\u003c/p\u003e \u003cul\u003e \u003cli\u003eThe consultation\u003c/li\u003e \u003cli\u003eClinical communication and personality type\u003c/li\u003e \u003cli\u003eShared decision making\u003c/li\u003e \u003cli\u003eCommunication in clinical teams\u003c/li\u003e \u003cli\u003eCommunication in medical records\u003c/li\u003e \u003cli\u003eCommunication in specific situations, including mental health and end of life\u003c/li\u003e \u003cli\u003eTeaching clinical communication\u003c/li\u003e \u003c/ul\u003e \u003cp\u003eThe chapter authors are clinicians involved in communicating with patients, research and training healthcare professionals of the future. This team reflects the multidisciplinary approach required to develop effective clinical communication.\u003c/p\u003e |
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