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Hoofdkenmerken

Auteur:	Blanchard, Ken; Halsey
Titel:	Legendary Service: The Key is to Care
Uitgever:	McGraw-Hill Education - Europe
ISBN:	9780071819046
Land van oorsprong:	United States
Prijs:	€ 27.54
Verschijningsdatum:	16-05-2014
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Categorie:	Customer services
Geillustreerd:	0 Illustrations
Dewey code:	658.812

Technische kenmerken

Verschijningsvorm:	Hardback
Paginas:	176
Hoogte mm.:	221
Breedte mm.:	138
Dikte mm.:	18
Gewicht gr.:	346

Inhoud:

Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice.