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Hoofdkenmerken

Auteur:	Schneider, Benjamin; White
Titel:	Service Quality Research Perspectives
Uitgever:	SAGE PUBLICATIONS INC
ISBN:	9780761921479
Serie:	Foundations for Organizational Science Series
Serie:	Foundations for Organizational Science
Land van oorsprong:	United States
Prijs:	€ 186.25
Verschijningsdatum:	21-01-2004
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Categorie:	Customer services
Onderwijsniveau:	Study guides & revision notes
Dewey code:	658.812

Technische kenmerken

Verschijningsvorm:	Paperback / softback
Paginas:	200
Hoogte mm.:	155
Breedte mm.:	229
Dikte mm.:	11
Gewicht gr.:	276

Inhoud:

The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.