VU Boekhandel

Dealing With Demanding Customers How To Turn Complaints Into Op

Hoofdkenmerken

Auteur:	Martin, David M.
Titel:	Dealing With Demanding Customers How To Turn Complaints Into Op
Uitgever:	Pearson Education Limited
ISBN:	9780273607298
Land van oorsprong:	United Kingdom
Prijs:	€ 25.28
Verschijningsdatum:	22-08-1994
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Leesniveau:	Tertiary Education (US: College)
Categorie:	Customer services

Technische kenmerken

Verschijningsvorm:	Paperback / softback
Paginas:	192
Hoogte mm.:	230
Breedte mm.:	158
Dikte mm.:	11
Gewicht gr.:	288

Inhoud:

Designed for those at the sharp end of customer care, this book shows how to turn complaints into renewed orders and provides ideas to solve disputes and diffuse angry clients. With real-life examples, there are suggestions on pit-falls to avoid.